FAQ

How long does an order take? 

Please allow 5-7 business days for each order to be made. Shipping time is in addition to the 5-7 business days, not included. We do not offer overnight shipping at this time.

Can I change my shipping address? 

We will allow changes for up 24 hours. After that we cannot guarantee the address change. 

Should I expect multiple deliveries for multiple items?

Yes, we send the items as soon as they are ready. This may result in multiple packages, particularly, if you purchase a humidifier.  

Are colors exact?

While it is our desire to make the perfect color for you, please understand that we use natural soy wax and color and cannot guarantee the exact color based on environmental variables and the fact that we make these by hand.   

Can I combine scents? 

This is not recommended, but feel free to submit your request, and if possible, we will do our best to fulfill the request. We are not responsible for the resulting fragrance and will not accept returns/exchnages in this situation. 

Why does the cost increase for multiple colors? 

There is an additional fee for multicolored/ marble/ pattern candles.   

 Is this wick wooden? Should it make a crackle sound? 

Our default candle wick is a wooden wick. The wood is treated by the manufacture to make a calming sound which resembles a crackling firewood. Traditional cotton wicks are available by request. 

 

RETURNS/ EXCHANGES

We use soy wax. As a result variations in temperature can cause "blooming" which is separation from the glass, light spots, bubbles. Because this is the nature of the wax, we cannot return or exchange on these grounds. 

Should there be an error in your, we extend out sincere apologies. Please email info@intheaura.com explaining the nature of the error with 14 days of your delivery date, per the shipping agent.